Chief Customer Experience Officer

19 hours ago

San Fernando, Central Luzon, Philippines beBeeCareer Full time ₱150,000 - ₱200,000
Customer Service Representative

Are you a friendly and patient individual who is passionate about delivering exceptional customer service? Do you have strong communication skills and a knack for resolving complex issues?

We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our organization, you will be responsible for providing top-notch customer support via phone, email, or chat.

  • Handle incoming inquiries professionally and efficiently
  • Resolve customer issues on the first call through effective problem-solving
  • Research and retrieve information across systems to support customer needs
  • Accurately document interactions and process claims
  • Guide customers through options to find the best solutions
  • Follow scripts, policies, and procedures while using available resources
  • Protect customer privacy and handle sensitive information appropriately
  • Escalate complex issues to the appropriate team members

To succeed in this role, you must have:

  • Strong proficiency in English, both written and spoken
  • Prior call center experience
  • Reside within 80km of our office
  • A high-speed internet connection
  • An appropriate, quiet work environment

Our ideal candidate is a natural problem solver who thrives on creating memorable customer experiences. If you are a motivated and customer-focused individual who is eager to take on new challenges, we encourage you to apply for this exciting opportunity.

Key Responsibilities
  • Work-from-home experience
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills

MCI offers a competitive compensation package that includes a starting salary based on experience, plus a variety of benefits and incentives that go beyond a paycheck. Some of the benefits include health insurance, retirement savings, career growth opportunities, employee recognition programs, and more.

As a valued member of our team, you can expect:

  • Opportunities for growth and advancement
  • Regular performance evaluations and feedback
  • A supportive and inclusive work environment
  • Competitive pay and benefits
  • Recognition and rewards for outstanding performance

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