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Finance and Accounting Relationship Manager

2 weeks ago

Manila, National Capital Region, Philippines Select Energy Full time
About the Role:

The Finance and Accounting Relationship Manager plays a vital role in fostering strong relationships with clients, ensuring seamless service delivery, and resolving issues in a timely manner. This role involves collaborating closely with internal teams to synchronize service delivery efforts, tackling issues promptly, and championing ongoing improvement initiatives.

As the primary point of contact for a portfolio of global clients, the Finance and Accounting Relationship Manager must demonstrate exceptional service delivery and act as a trusted advisor to clients.

Key Responsibilities:
  • Act as the primary liaison for dedicated clients, comprehensively understanding their needs, objectives, and expectations.
  • Cultivate and maintain robust relationships with clients, instilling confidence in the services provided.
  • Conduct regular meetings with clients to evaluate service performance, discuss forthcoming changes, and address any concerns or issues.
  • Continuously monitor client satisfaction levels, gather feedback, and conduct satisfaction assessments to identify areas for improvement and ensure ongoing client happiness.
Tech Stack:

This role requires strong business acumen and a deep comprehension of the requirements for expanding business units. Proficiency in organizational skills and computer competency is necessary for facilitating customer and business tracking, reporting, and analysis.