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Front-end Technical Support Specialist

2 months ago

Davao City, Davao, Philippines Sixeleven Global Services & Solutions, Inc. Full time
Job Title: Front-end Technical Support

As a Technical Support Engineer, you will play a crucial role in delivering exceptional technical support and solutions to our customers. Your responsibilities will include diagnosing and resolving complex technical issues, providing timely and effective solutions, and maintaining high levels of customer satisfaction.

Key Responsibilities:
  • Diagnose and resolve complex technical issues related to JavaScript, Rx.JS, and Node.js
  • Provide timely and effective solutions to customers
  • Maintain high levels of customer satisfaction
  • Collaborate with cross-functional teams to resolve technical issues
Requirements:
  • Good English communication skills
  • Knowledge of JavaScript, Rx.JS, and Node.js
  • Familiarity with AWS
  • Strong commitment to quality and customer service
  • Excellent problem-solving skills
  • Front-end WordPress proficiency is a plus
  • Experience with Zendask, HubSpot / Salesforce, Slack, Survey tools
  • Experience in Data reporting, dashboarding, and analytics
What We Offer:
  • Competitive commissions and bonuses
  • Attractive perks and benefits to enhance your work-life balance
  • A supportive work environment focused on growth and development
  • Opportunities for career advancement within the company
  • Comprehensive training to ensure your success
  • Company events like the Sportsfest, tokens, and etc.
About Us:

Sixeleven Global Services & Solutions, Inc. is a Filipino-owned, Davao-Based, solution-oriented contact center designed to provide quality services in Sales, Marketing, and Customer Support. We started in 2005 with only 20 seats and have now grown to over 5,000 seats. Our yearly growth and success are a testament to our drive and capability to guarantee that client goals are met. We believe in more than just hiring; we focus on nurturing our team members to grow in their areas of influence. With a strong foundation of job stability and clear paths for career advancement, we pride ourselves on creating a unique environment where you will feel part of a team and not just an employee. Here, you will experience a sense of belonging and a commitment to your professional development.