Healthcare Customer Service Representative

21 hours ago

Iloilo City, Western Visayas, Philippines beBeePatient Full time ₱900,000 - ₱1,200,000

Job Title: Patient Service Coordinator

About the Role

We are seeking a highly organized and communicative individual to join our team as a Patient Service Coordinator. In this role, you will be responsible for delivering exceptional patient experiences through efficient, friendly, and professional communication via phone and email.

Key Responsibilities:
  • Manage high volumes of inbound calls, coordinating appointments and responding to first-line inquiries with warmth, clarity, and accuracy.
  • Answer and manage a high volume of incoming phone calls, ensuring patients are supported with timely and accurate responses.
  • Respond to inbound email inquiries, including appointment requests, general questions, and patient follow-ups.
  • Make, modify, and confirm patient bookings across multiple practitioners and time zones where applicable.
  • Monitor inboxes and communication channels to ensure timely responses and prioritization of urgent queries.
  • Confirm patient registration details, ensuring all required fields are complete and accurate.
  • Update and maintain patient information in the patient management system.
  • Coordinate follow-up appointments, recall systems, and administrative workflows that support clinical staff.
Requirements:
  • Bachelor's degree in Administration or a health-related field preferred.
  • Previous experience in a remote receptionist, administration, or customer service role—ideally in a medical or healthcare setting.
  • Excellent verbal and written communication skills with a professional and friendly tone.
  • Strong time management and multitasking abilities with a calm, solutions-focused approach.
  • Proficient in patient management software and Microsoft Office (Outlook, Word, Excel)
  • Understanding of patient privacy and confidentiality protocols.
  • Ability to work both independently and as part of a supportive remote team.
What We Offer
  • Work from home, day shift, Monday to Friday 7:00AM – 4:00PM PHT.
  • Opportunities to work with leading companies in Australia and beyond.
  • Comprehensive HMO and government-mandated benefits.
  • Training programs for career development.
  • Engaging company outings, team activities, and wellness sessions.
  • Supportive, inclusive culture.
  • Dedicated managers focused on your growth and success.

We're not your typical BPO – we're a Managed Service Provider centered on people and their success.

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