Advanced Technical Support Expert

7 days ago


Manila, National Capital Region, Philippines KMC Solutions Full time
About the Job

We are actively looking for a Senior Technical Service Representative to provide advanced technical support to our internal and external customers.

This individual will be responsible for resolving complex technical issues and providing effective solutions.

The ideal candidate will have excellent technical troubleshooting skills, strong verbal communication skills, and the ability to work well under pressure.

This role requires a strong understanding of IT products and technologies, as well as experience in a call center environment.

  • Provide technical guidance and support to L1 staff via phone, chat or email.
  • Participate in activities designed to improve customer satisfaction and business performance.
  • Ensure service delivered to our customers meets contractual KPIs.
Qualifications
  1. Bachelor's degree or proven related experience in a technical support role.
  2. Minimum 2 years of experience in an advanced technical role.
  3. Prior experience providing written and verbal support in a call center environment.


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