Aged Care Client Support Professional

2 weeks ago

Imus, Calabarzon, Philippines beBeeAdministrative Full time A$55,000 - A$73,000
Customer Service Administrator Role

We are seeking a dedicated Customer Service Administrator to provide high-quality support to our Care Coordinators based in Ballina.

This full-time role is crucial in ensuring the smooth coordination of services for our aged care and disability clients.

  • Act as the first point of contact for phone calls, emails, and in-person enquiries.
  • Provide day-to-day administrative support to the Care Coordinators.
  • Assist in scheduling and coordinating services for clients.
  • Maintain accurate and up-to-date client records and documentation.
  • Escalate clinical or case management issues to the relevant Care Coordinator.
  • Support reporting and compliance with aged care and disability service standards.
  • Liaise with clients, families, service providers, and external stakeholders in a professional manner.
  • Help ensure that clients receive timely, effective, and person-centred support.
Essential Skills & Qualifications
  • Minimum 3 years experience in administration and customer service within the aged care or disability sector.
  • Experience working with Australian clients required.
  • Excellent written and verbal English communication skills essential.
  • Strong organisational and time-management skills with ability to manage competing priorities.
  • Proficient in Microsoft Office and client management systems.
  • Demonstrated ability to handle sensitive information with confidentiality and professionalism.
  • Knowledge of aged care/disability sector regulations, funding (e.g. NDIS, Home Care Packages), and terminology desirable.
  • Ability to work both independently and as part of a team.

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