Remote Intake Specialist Opportunity

1 day ago

Pasay, National Capital Region, Philippines beBeeCustomerService Full time ₱38,120 - ₱60,836
Customer Service Representative Job Description

We are seeking a highly motivated and hard-working individual to join our team as a Customer Service Representative. This is an exciting career opportunity for someone who is passionate about providing exceptional customer service and working in a fast-paced environment.

Job Responsibilities:
  • Answer incoming calls to gather and input relevant information regarding the client's potential claim.
  • Gather details regarding plaintiff information, attorney information, case types, prior litigation fundings, injuries/damages, liability, and insurance coverage to determine the veracity of potential claims.
  • Enter all details and information into the case management system and create leads.
  • Assign all leads created to the account executives.
  • Provide the best caller experience to clients.
Required Skills and Qualifications:
  • Minimum 3 years' experience working as a customer service representative in a business process outsourcing (BPO) environment.
  • Possess strong computer skills including Excel, Word, and PowerPoint.
  • Willing to work on shifting schedules.
  • Keen to detail with excellent data entry and typing skills.
  • Meet the typing requirement of 40 WPM.
  • Strong time management and adaptability skills.
  • Exceptional customer service, active listening, and verbal and written communication skills.
Benefits:
  • Great work environment.
  • Competitive pay.
  • Performance bonuses.
  • Healthcare benefits.
  • Opportunities for professional and financial growth.

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