Senior Billing Analyst

Angeles City, PH

Full-Time

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking a Senior Billing Analyst who will be responsible for overseeing the billing processes, ensuring accuracy, efficiency, and compliance with company policies and procedures. The role involves analyzing billing data, resolving complex billing issues, and providing guidance to junior billing staff. You will collaborate with cross-functional teams to improve billing workflows, optimize revenue recognition, and support business objectives.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

• Oversee end-to-end billing processes, including invoice generation, distribution, and payment processing, to ensure timely and accurate billing cycles.
• Monitor billing system operations, identify areas for improvement, and implement enhancements to streamline workflows and increase efficiency.
• Analyze billing data, trends, and key performance indicators (KPIs) to assess billing accuracy, identify discrepancies, and report on billing performance to management.
• Prepare and distribute billing reports, dashboards, and metrics to track billing activities, aging receivables, and revenue recognition.
• Serve as a primary point of contact for billing inquiries, disputes, and escalations from internal stakeholders and external customers.
• Investigate billing discrepancies, resolve complex billing issues, and communicate resolutions to customers and relevant stakeholders.
• Identify opportunities to automate manual billing processes, implement system enhancements, and optimize billing workflows to improve accuracy and efficiency.
• Collaborate with IT and finance teams to implement billing system upgrades, integrations, and enhancements as needed.
• Ensure compliance with billing regulations, accounting standards, and industry best practices in billing operations and revenue recognition.
• Stay informed about regulatory changes and updates impacting billing processes and implement necessary adjustments to maintain compliance.
• Provide guidance, training, and mentorship to junior billing staff to develop their billing expertise, enhance productivity, and ensure adherence to billing policies and procedures.
• Foster a culture of continuous learning, collaboration, and knowledge sharing within the billing team.

• Bachelor\'s degree in Accounting, Finance, Business Administration or related field.
• 5+ years of experience in billing, revenue operations, or related roles, preferably in a complex billing environment.
• Strong understanding of billing principles, revenue recognition standards, and billing systems (e.g., ERP, CRM, billing software).
• Proficiency in data analysis tools and Microsoft Excel for analyzing billing data, creating reports, and performing reconciliations.
• Excellent attention to detail, analytical skills, and problem-solving abilities to resolve complex billing issues and discrepancies.
• Effective communication and interpersonal skills, with the ability to interact with internal and external stakeholders at all levels.
• Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced, dynamic environment.
• Experience with process improvement initiatives, automation projects, and system implementations is a plus.
• Knowledge of billing regulations, compliance requirements, and industry standards impacting billing operations.

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

What You Can Expect from MCI: We offer compensation and benefits packages designed to be competitive and to grow with you over time, with starting compensation based on experience. We provide a variety of benefits and incentives to support and reward our team members, including but not limited to:

• HMO Coverage plus a dependent
• Dental Coverage
• In-house dental assistance
• Free meals during training
• Career growth and learning
• Allowances for rice, clothing, laundry and meals
• Performance and loyalty bonuses
• Shuttle services, company retreats, off-site events, and other rewards

Compensation & Benefits That Fit Your Life: Benefits may vary by geography. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today

This job operates in a professional office environment and may require sedentary work and occasional movement. Reasonable accommodations are available under the Americans with Disabilities Act (ADA) as required by law. For accommodation requests, contact Human Resources.

All statements herein are intended as a general overview of the role and are not an all-inclusive list of duties, responsibilities, skills, or qualifications. The employer reserves the right to revise this job description at any time. This description is not a contract for employment and may be terminated at any time for any reason.