Senior Technical Operations Manager

1 day ago


Cavite City, Calabarzon, Philippines beBeeTechnicalLeadership Full time ₱1,944,000 - ₱2,792,000
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The Team Lead, Technical Support will oversee the technical support team ensuring successful user base support and continuous performance improvement.

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  • Manage time effectively to maintain leadership duties while maintaining a reasonable volume of case work.">
  • Lead by example in case quality.">
  • Proactively support users ensuring problem resolution, system access, optimal system performance, and overall customer satisfaction.">
  • Manage team performance individually and collectively by agreeing on clear goals and targets, reviewing performance formally and informally, giving feedback, course correction, motivation, and recognition.">

Experience in building customer relationships.

2+ years experience in a Technical Support team.

Bachelor's Degree in Computer Science or equivalent work experience.

Team leadership/supervisory experience.

Strong working knowledge of Windows and Mac OS.

An understanding of multiple integration paths.

In-depth knowledge of expert areas: how to configure an integration, awareness of features, bugs & known issues, etc.

Broad understanding of web technologies and Software as a Service (SaaS).

An understanding of Learning Management Systems and how they interact with our service.

Fast-paced environment management skills.

Action-oriented mindset.

Passion for education.

Ability to work independently and perform under pressure.

Broad knowledge of online software and relevant technologies.

Strong leadership skills.

TechnicalLeadership

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