Customer Service Ambassador

4 weeks ago


Taguig, National Capital Region, Philippines RSD Human Resource Management Consultancy Full time
Customer Service Representative

We are seeking a highly skilled and empathetic Customer Service Representative to join our team at RSD Human Resource Management Consultancy.

Key Responsibilities:
  • Maintaining a Positive Attitude: Remain calm and composed when dealing with frustrated customers, providing a positive and professional experience.
  • Responding to Inquiries: Promptly respond to customer inquiries, addressing their concerns and resolving issues in a timely manner.
  • Communication Channels: Effectively communicate with customers through various channels, including phone, email, and chat.
  • Complaint Resolution: Acknowledge and resolve customer complaints, providing a resolution that meets their needs.
  • Product Knowledge: Develop in-depth knowledge of our products and services, enabling you to provide accurate and helpful information to customers.
  • Order Processing: Process orders, forms, applications, and requests, ensuring timely and accurate completion.
  • Record Keeping: Maintain accurate records of customer interactions, transactions, comments, and complaints, providing valuable insights for future improvements.

As a Customer Service Representative, you will play a critical role in delivering exceptional customer experiences, driving customer satisfaction, and contributing to the growth and success of RSD Human Resource Management Consultancy.



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