Medical Customer Care Specialist

2 weeks ago

Mandaluyong City, National Capital Region, Philippines beBeePatient Full time $40,000 - $60,000

Patient Services Representatives are key professionals in healthcare organizations, tasked with providing exceptional customer service and support to patients, their families, and medical staff. Their primary responsibility is to address patient queries and concerns, demonstrating empathy and understanding while maintaining confidentiality.

">Responsibilities
  • Phone Support: Patient Services Representatives respond to incoming calls, adhering to established procedures and departmental standards. They effectively communicate with patients, addressing their inquiries and resolving issues promptly.
  • Query Resolution: Representatives assist patients in navigating complex billing and account-related matters. They work closely with patients, family members, and medical personnel to ensure seamless communication and resolution.
  • Collections: Patient Services Representatives collect outstanding balances from patients, collaborating with third-party entities such as insurance companies to clarify accounts and resolve discrepancies.
  • Billing Support: They provide detailed explanations of medical bills, ensuring patients understand their charges and financial obligations.
  • HIPAA Compliance: These professionals maintain the highest level of confidentiality, safeguarding protected health information according to HIPAA guidelines.
">Qualifications and Requirements
  • Education: A college degree or at least two years of college education is preferred. Relevant coursework or experience in the medical field is a significant asset.
  • Communication Skills: Strong written and verbal communication skills enable Patient Services Representatives to effectively interact with diverse stakeholders.
  • Autonomy and Confidentiality: The ability to work independently and maintain confidentiality is essential, as these professionals often handle sensitive patient information.
  • Technical Proficiency: Familiarity with email and basic mathematical calculations is necessary for efficient task completion.
  • Teamwork and Adaptability: Patient Services Representatives must be reliable, punctual, and flexible, with a strong ability to prioritize tasks and meet deadlines.
">Why Join Us
  • Fully Remote Role: Enjoy the flexibility of a remote work environment, conducive to productivity and work-life balance.
  • Competitive Benefits: We offer a range of benefits, including insurance, lifestyle rewards, and more, to support your overall well-being.
  • Passionate Team: Collaborate with a dynamic, global team committed to making a positive impact in the industry.

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