Medical Customer Care Specialist

2 days ago


Caloocan City, National Capital Region, Philippines beBeeMedical Full time ₱7,000,000 - ₱9,500,000
Medical Advisor Role

Join a dynamic team as a Medical Advisor, where you will serve as a trusted expert in guiding customers through consultative conversations about medication side effects.

Step into a role beyond the typical call center where you'll leverage your medical knowledge to ask the right questions, assess concerns, and provide clear, compassionate guidance. You will be responsible for responding to medical information queries, product quality complaints, and general inquiries received via various channels.

Key responsibilities include:

  • Responding to customer inquiries and providing accurate information on medications and their potential side effects.
  • Assessing customer concerns and providing guidance on how to manage them effectively.
  • Collaborating with other team members to ensure seamless communication and high-quality service delivery.

For this role, we require:

Required Qualifications
  • Non-degree + 3–4 years relevant experience or equivalent combination of education and experience.
  • Associate degree + 2–3 years relevant experience or equivalent combination of education and experience.
  • BS/BA, MA/MS, or PharmD degree in a related field such as Pharmacy, Life Sciences, or Medical Science.
  • Relevant experience in pharmaceuticals, biotechnology, CRO industry, or related areas such as Medical Affairs, Clinical Data Entry/Management, Regulatory Affairs, or Quality Assurance.

We are looking for candidates who possess excellent communication skills, attention to detail, and ability to work independently under moderate supervision. Experience working in an office environment or remote setting is also preferred.

This is a unique opportunity to join our organization and contribute to delivering exceptional customer experiences. Learn more about our EEO policy and accommodations request process here.



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