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Customer Experience Professional

2 weeks ago


Pasig, National Capital Region, Philippines Transcom Worlwide Full time
Role Overview

We are looking for a highly skilled Data Analyst to join our team at Transcom Worldwide. The successful candidate will be responsible for collecting and analyzing customer feedback, identifying areas for improvement, and developing actionable insights to enhance overall customer satisfaction.

Responsibilities
  • Customer Feedback Analysis: Analyze customer feedback data from various sources to identify trends and patterns.
  • Insight Development: Develop actionable insights and recommendations to enhance customer satisfaction and drive business growth.
  • Collaboration: Work closely with cross-functional teams to share data-driven insights and recommendations.
  • Action Planning: Contribute to the development of action plans and strategies based on validated insights.
  • Impact Measurement: Continuously monitor and measure the impact of implemented changes on key customer experience metrics and business outcomes.