Senior Account Manager

2 days ago

Manila, National Capital Region, Philippines beBeeClient Full time ₱500,000 - ₱800,000

Account Manager Position

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This role involves managing client relationships, providing exceptional service, and ensuring the smooth operation of daily communications with our largest client. The ideal candidate will be proactive in addressing client needs, communicating effectively, and working closely with our Client Success Manager to execute account strategy.

About the Role

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  • Client Management: Manage daily communications for our largest client, responding quickly to requests, questions, and needs.
  • Proactive Approach: Maintain a proactive approach to client success, communicating often and clearly when there are opportunities to address and improve this client's experience.
  • Account Strategy: Partner with our Client Success Manager to execute account strategy and meet account performance objectives.
  • Client Meetings: Participate in client-facing meetings with our Client Success Manager.

Key Responsibilities

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  • Account Health & Performance: Review and monitor account data and performance. Regularly review account performance metrics (turn time, etc.) to ensure smooth management of the day-to-day client order experience.
  • Quality Assurance: Act as the internal QA resource for the largest client, identifying order issues and leading timely corrections per client specifications.
  • Client Standards & Expectations: Act as a subject matter expert on the client's standards and guidelines, ensuring that expectations are met.

Requirements

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  • Fluency in English: Strong verbal and written communication skills in English.
  • Problem-Solving Skills: Strong problem-solving and analytical skills.
  • Clients-Facing Experience: 2+ years of clients-facing or account support experience (Enterprise SaaS or services industry preferred).

Benefits

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  • Work-Life Balance: A culture that supports and celebrates a healthy work-life balance for everyone.
  • Paid Time Off: 20 days of PTO annually.
  • Sick Leave: 6 sick days per year.

We Are Looking For

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  • A Proactive Team Player: Someone who is proactive in addressing client needs and can communicate effectively with both internal teams and clients.
  • A Detail-Oriented Individual: An individual who is detail-oriented and can manage multiple tasks simultaneously while maintaining high-quality work standards.

How To Apply

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  • Initial Call: 30-minute call with Head of People.
  • Take Home Exercise: Complete a take-home exercise as part of the interview process.

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