Dedicated Technical Solutions Specialist

2 days ago


San Juan, National Capital Region, Philippines beBeeTechnical Full time $80,000 - $100,000

Role Overview:

  • Provide timely and effective technical support to customers worldwide.

Job Description:

The Technical Support team plays a crucial role in delivering exceptional customer experiences by resolving technical issues efficiently and effectively.

Responsibilities
  1. Responding to escalated technical issues and resolving them promptly.
  2. Collaborating with the Incident Management team to resolve critical incidents.
  3. Supporting customers with configuration-related queries.
  4. Maintaining monitoring systems to prevent disruptions.
  5. Collaborating with other support teams and developers to resolve complex challenges.
Qualifications and Requirements

To excel in this role, you will need:

  • A Bachelor's degree in Computer Science or a related field.
  • Experience in production/application support.
  • Strong knowledge of hardware, software, and network systems.
  • Familiarity with querying languages like SQL and JQL.
  • Proficiency in tools such as New Relic, Sumologic, Jira, and Gitlab.
  • Automation experience using scripting tools.
  • Excellent communication and interpersonal skills.
  • Ability to thrive in a fast-paced environment.
Nice to Have Skills
  • Familiarity with Zendesk and Confluence.
Why Work with Us?

We value diversity, equity, and inclusion, striving to create a culture where everyone feels welcome and empowered to contribute their best ideas.



  • San Juan, National Capital Region, Philippines beBeeNetwork Full time ₱4,000,000 - ₱7,000,000

    Job Title: Technical Solutions SpecialistWe are seeking a skilled professional to join our organization as a Technical Solutions Specialist.The ideal candidate will possess expertise in Network and Security Solutions, with experience in technical sales support and customer collaboration.The successful candidate will work closely with our sales team to...


  • San Juan, National Capital Region, Philippines Buildsmart Solutions Specialist Full time ₱800,000 - ₱1,200,000 per year

    Assist the sales team with technical product inquiries and customer requirements Prepare and deliver product quotations, proposals, and technical documentation Liaise with engineering or product development teams to gather and clarify technical information Maintain and update CRM systems and sales databases Coordinate and follow up on customer...


  • San Juan, National Capital Region, Philippines beBeeExpert Full time $60,000 - $100,000

    About the RoleWe are seeking a skilled Technical Solutions Specialist to join our Revenue Operation Department.As a technical expert, you will be a strategic partner to sales teams and a strong communicator.Main Responsibilities:Engage in functional & technical discussions with customers, understanding their requirements and pain points.Design and present...


  • San Juan, National Capital Region, Philippines beBeeTechnical Full time $120,000 - $140,000

    Job OverviewAs a seasoned Senior Solutions Specialist, you will be responsible for providing top-notch technical expertise to drive the implementation of our Human Capital Management (HCM) platform across various modules. Your primary goal is to deliver scalable and robust solutions that meet customers' needs while ensuring timely completion of projects.Key...


  • San Juan, National Capital Region, Philippines beBeeSupport Full time ₱200,000 - ₱350,000

    Technical Support SpecialistWe are seeking a technical support specialist to provide assistance to our customers via phone, email, or ticketing system.Key ResponsibilitiesProvide initial diagnosis and attempt to resolve technical issues related to hardware, software, and network connectivity.Resolve user problems within established guidelines or escalate to...


  • San Juan, National Capital Region, Philippines beBeeTechnical Full time $81,999 - $123,456

    Job Role OverviewThis is a Senior Technical Support position focused on delivering high-quality technical assistance to customers.Main ResponsibilitiesAddress and resolve complex technical problems efficiently.Mentor junior support engineers to enhance team performance and customer satisfaction.Provide expert guidance, root cause analysis, and optimization...


  • San Juan, National Capital Region, Philippines beBeeCustomer Full time ₱80,000 - ₱100,000

    Technical Support RoleWe are seeking skilled and customer-focused technical support specialists to provide assistance and troubleshooting for a variety of clients across industries.Key Responsibilities:Respond to inbound technical support requests via phone, chat, or emailDiagnose and troubleshoot hardware, software, and network issuesGuide customers through...


  • San Juan, National Capital Region, Philippines beBeeSupport Full time ₱600,000 - ₱800,000

    Job OverviewHelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies.We provide dedicated technical support and offer scalable...


  • San Juan, National Capital Region, Philippines beBeeTechnical Full time ₱40,000 - ₱50,000

    Job Title: Technical SpecialistJob Description:We are seeking a highly skilled Technical Specialist to join our team. As a Technical Specialist, you will be responsible for interacting with global remote work-at-home analysts via phone, email, instant message, etc. to understand their IT issues, then troubleshoot, diagnose, and resolve these IT issues...


  • San Juan, National Capital Region, Philippines beBeeSolutions Full time $80,000 - $122,000

    Job Overview:We are seeking a skilled Solutions Professional to join our team as a key technical partner in driving sales success and customer satisfaction.This role involves leveraging your passion for problem-solving, creativity, and technical expertise to develop innovative solutions that meet customer needs effectively.Engage with customers through...