Mobile Expert Support Specialist

3 days ago

Manila, National Capital Region, Philippines beBeeTechnical Full time $114,100 - $204,400
Job Title: Senior Technical Support Engineer, Mobile

Job Summary:

  • Provide expert technical support for mobile developers integrating Ditto SDKs.
  • Collaborate with engineering teams to resolve complex issues and implement best practices.
  • Develop in-depth knowledge of iOS and Android development, debugging app behavior, and performance optimization.

About the Role:

  • Investigate crashes, performance issues, and unexpected app behavior related to the Ditto SDK.
  • Respond to live escalations and production incidents, coordinating with internal teams and customer stakeholders.
  • Participate in a 24/7 on-call rotation to support critical customer needs.
  • Contribute to root cause analyses and communicate incident status to engineering teams.

Requirements:

  • Strong track record of solving complex technical issues in mobile development or developer support environments.
  • Deep knowledge of iOS (Swift/Objective-C) and/or Android (Kotlin/Java) development, with hands-on experience debugging app or SDK behavior.

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