Remote IT Support Expert

1 day ago

Manila, National Capital Region, Philippines beBeeITSupport Full time ₱800,000 - ₱1,200,000

At our organization, we are seeking a highly skilled and experienced IT Support Specialist to join our team.

\Job Description

The IT Support Specialist will be responsible for providing technical assistance and support to end-users remotely, ensuring that their computer systems, mobile devices, software, printers, and peripherals are functioning optimally. The specialist will troubleshoot and resolve IT problems, identifying root causes and escalating to suppliers or partners as necessary to minimize downtime and disruptions.

  • Remotely install, configure, and maintain computer systems, mobile devices, software, printers, and peripherals to ensure optimal performance and security.
  • Manage system user accounts and access permissions to ensure data security and compliance with company policies.
  • Log, manage, and respond to IT support tickets and inquiries via various channels, such as email, phone, or ticketing systems, and document solutions and resolutions.
  • Provide training and guidance to end-users on IT tools, applications, and best practices to enhance their productivity and technical proficiency.
  • Monitor and maintain IT inventory, including hardware and software licenses, and assist with procurement as needed.
  • Collaborate with the IT team to implement IT projects, upgrades, and system improvements, contributing to the overall efficiency of IT operations.

Required Skills and Qualifications:

  • Possess a degree in Information Technology / Computer Science, or a related field.
  • A minimum 3 - 5 years prior experience providing support in three or more of the following areas: Windows, M365, Active Directory / Azure AD, SharePoint, Teams, and Xero.
  • Experience with remote support and management applications (e.g. TeamViewer, AnyDesk, VNC) and help desk software (e.g. Freshdesk, Zendesk, Jira).
  • Proficiency with Microsoft Office products, particularly Excel.
  • Possess strong attention to detail and problem-solving skills.
  • Well-developed English written and verbal communication skills.
\

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