Career Opportunity
1 day ago
This role is for an individual who will be the frontline voice for clients—helping entrepreneurs and SMEs navigate company incorporation, accounting, audit, and compliance in Australia.
This is a fully remote opportunity where you’ll leverage digital tools to deliver fast, empathetic, and solutions-driven support across languages and time zones.
We are looking for a customer-focused professional who can provide exceptional support to our clients, working closely with Sales, Compliance, Corporate Secretary, Accounting, and Tech teams to ensure seamless service.
Key Responsibilities:- Multichannel Support: Resolve customer inquiries via email, live chat, and phone with speed and clarity; guide clients through Sleek’s digital platforms (e.g., onboarding, document submissions)
- Problem Solving: Troubleshoot issues related to business incorporation, accounting, and more; escalate to internal teams when needed
- Collaboration: Work with cross-functional teams to ensure seamless service
- Continuous Improvement: Identify recurring customer pain points and suggest improvements to workflows or help center content
- Great Communication Skills: Outstanding English (written and spoken)
- Tech Savvy: Experience with Zendesk, Aircall, Slack, and Gmail is a strong plus
- Customer-First Mindset: 4+ years in customer support (fintech, SaaS, or professional services preferred)
- Remote Readiness: Self-motivated with a quiet workspace and stable internet connection
Preferred Qualifications:
- Basic knowledge of Australia’s business regulations (e.g., taxes, company filings)
- Experience in a fast-paced startup/scale-up environment
We offer a dynamic work environment that supports growth and development. If you're passionate about delivering exceptional customer experiences, apply now
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