Global Escalation Coordinator

4 days ago


Taguig, National Capital Region, Philippines Cobden & Carter International Full time

Role Overview:

The Global Escalation Coordinator will be responsible for coordinating the global centralized escalation Accounts Receivable process, ensuring compliance with established timelines for invoice payments.

Main Accountabilities:

  1. Liaise and collaborate with the Collections team regularly regarding all aspects of collections activity performance.
  2. Coordinate with Collections, Finance, and Business leaders to ensure success of the escalation process.
  3. Work effectively within the team dynamic.

Key Performance Indicators:

  1. Escalate global top outstanding debts in compliance with established timelines.
  2. Continuously re-prioritize tasks and demands, focusing activity towards achieving multiple targets.
  3. Ensure tasks are performed in accordance with Service Level Agreement objectives.
  4. Contribute ideas and actions towards continuous improvement of processes within area of influence.
  5. Apply company's Billing processes, policies, procedures, and internal control standards.

Requirements:

  • Strong fluency in written and spoken English.
  • Strong knowledge of MS Excel.
  • Experience working in business-to-business Collections/Credit Control environment is an advantage.
  • Flexible and willing to work on rotating shifts under a hybrid setup.


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