Customer Care Specialist
3 weeks ago
We are a world-leading smart mobility SaaS company with over 2 million subscribers across 23 countries and we are looking for Customer Care Officer to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Key Responsibilities:- Handle all first level of customers technical inquiries via inbound calls and manage all key accounts in the Philippines.
- Daily monitoring of fleet repairs and adherence to the Fleet non-streaming list.
- Contact customers to investigate the status of non-streaming units and book repairs where unit status is in daily operation.
- Escalate inquiries or issues to relevant departments and ensure proper follow-up.
- Full customer care role including retention of customers, upselling, and selling to existing clients.
- Minimum of 1 year of experience in customer service and/or key account management/ handling retention accounts in the BPO or Automotive and Telematics industry.
- Proficient in Microsoft Office, Excellent Excel skills, and computer literate with excellent presentation skills.
- Customer-centric and solution-oriented, with customer care experience being an advantage.
- Excellent communication, interpersonal, and presentation skills.
- Technically independent with good initiative, strong analytical problem-solving skills, and an out-of-the-box approach in providing solutions.
- Team player, high energy, proactive, highly motivated, well-organized, and possessing a positive attitude.
- Can work onsite in Makati City, Phils.
Estimated Salary: $25,000 - $35,000 per annum
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