Business Development Manager

1 day ago

Cabuyao, Calabarzon, Philippines beBeeCustomerSuccessManager Full time $70,000 - $85,000

The Customer Success Manager role at CommandLink focuses on business development and customer retention through consistent customer contact, QBRs, and management of a base of customers.

About Your New Role

This position involves cultivating a broad understanding of our products, technology, software, and game-changing support methodology. You will leverage powerful proprietary software tools to maintain regular communication with customers, keeping ahead of their technology initiatives and positioning us to grow our partnership with primarily mid-market and enterprise customers.

The primary goal is to maximize the customer experience, growing the base of business through upgrades, product cross-selling, and maintaining an industry-low customer churn rate. You will be supported by exceptional engineering resources, Sales Directors who will work in concert with these efforts, and sales leadership who are laser-focused on helping every employee surpass their career goals.

Key Responsibilities
  • Cultivate a deep understanding of our products, technology, software, and innovative support methodology.
  • Leverage powerful proprietary software tools for maintaining regular communication with customers, staying ahead of their technology initiatives, and positioning us to grow our partnership.
  • Become a trusted point of contact for assigned customers, handle questions and action items quickly, and communicate effectively when a customer has a positive experience across their life cycle.
  • Implement strategic initiatives created in cooperation with our leadership that identify opportunities for product cross-selling and work with additional resources through a sales cycle to ultimately win additional business.
  • Manage proprietary software tools including CRM, quote tool, sales play automation tool, and KPI dashboards to ensure metrics are achieved.
Requirements For Success
  • A 4-year college degree or equivalent experience.
  • A track record of success in enterprise customer account success management over a customer life-cycle of deployment, installation, upsell, and retention/renewal.
  • 3-5+ years of experience selling Cloud Communications, SD-WAN, Security, Network and Internet Service, Managed Services, and Software.
  • Effectiveness and comfort interacting with a customer's leadership team including presentations, demonstrations, leading customer QBRs/MBRs, and driving webinar sessions for customer training and sales conversations.
  • Strong Excel, MS Office, and general computer software skills.
  • A positive, likeable, calm, and persuasive personality with negotiation skills.
  • Self-motivated drive with zero call reluctance.
  • Ability to meet deadlines and maintain composure under pressure.
  • A charismatic personality that can quickly gain trust with our customers and partners.
  • Proven ability to learn new skills, software tools, and tasks quickly.
  • Proven ability to perform while exceeding sales and customer retention goals.
Why You'll Love Working With Us

You will have the opportunity to shape the future of business communication. We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking.

  • Room to grow at a high-growth organization.
  • An environment that celebrates innovation.
  • Your work will have a tangible impact.
  • Flexible time off.
  • Fun events at cool locations.
  • Employee referral bonuses to encourage the addition of great new people to the team.

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