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Technical Services Coordinator

2 weeks ago

Pasig, National Capital Region, Philippines ADAMCO Full time
Job Summary

We are seeking a highly skilled Service Supervisor to join our team at ADAMCO. The successful candidate will be responsible for leading a team of customer support professionals, ensuring seamless service delivery, and driving business growth.

Main Responsibilities:
  • Supervising a team of customer support specialists, providing guidance, coaching, and feedback to ensure high-quality service delivery.
  • Managing service operations, including scheduling, workflow optimization, and process improvement initiatives.
  • Developing and maintaining strong relationships with customers, resolving issues promptly, and ensuring customer satisfaction.
  • Analyzing data to identify trends, opportunities, and areas for improvement, making recommendations to senior management.