Technical Project Coordinator
2 weeks ago
Job Summary
Responsible for coordinating the necessary internal and external resources to fulfill customer orders from order submission through implementation within the prescribed time frames. Ensures implementation objectives and client expectations are met. Works under supervision/guidance and is accountable for individual results.
Core Responsibilities
- Will be working closely with the field technicians.
- Must have the ability to use various systems and tools.
- Can multitask & must be able to communicate through different platforms (chat/typing/text messaging).
- Schedules implementation deliverables, milestones and required tasks including ensuring deliverables are approved and uploaded to the portal within 24 hours.
- Provides ongoing site updates hourly and adheres to all client established deadlines for scheduling.
- Ensures field resources are on time and prepared by completing the confirmation/preparation phone calls to technicians.
- Keeps management, clients and others informed of status and related issues including requests for changes from original specifications following the change order approval process.
- Escalates operational issues to management.
- Maintains levels of productivity by meeting KPI (Key Performance Indicators) goals and completing tasks.
- Coordinates the purchase and delivery of the necessary materials needed to complete work at each location, including creating accurate purchase orders and following all required purchasing policies.
Schedule / Work Set-up / Location:
- Able to work on a Nightshift (8pm-5am Manila Time).
- Temporary Hybrid until further notice (3x onsite, 2x WFH).
- Willing to be assigned at Ortigas, Pasig City (GLAS Tower).
- Must be flexible with the schedule and amenable to render overtime if needed.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making callbacks and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.
Education: High School Diploma / GED
Relative Work Experience: 0-2 Years
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