Ecommerce Customer Experience Leadership Role

1 day ago

Cainta, Calabarzon, Philippines beBeeTeam Full time $60,000 - $80,000
Customer Service Team Lead Position

This leadership role is responsible for overseeing and guiding a team of customer support specialists to deliver exceptional service experiences for e-commerce brands.

The ideal candidate will possess strong leadership skills, with a proven track record in managing teams, improving operational efficiency, and driving results-driven outcomes.

Required Skills and Qualifications:
  • A minimum of 3 years of leadership experience in a customer service environment.
  • A background in e-commerce customer service, preferably with experience in Shopify, BigCommerce or Amazon.
  • A strong command of English, both written and spoken.
  • Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom or Gorgias.
  • Track record in managing KPIs, attendance and performance with precision.
  • Experienced in regular team coaching, one-on-one mentoring and performance reviews.
  • Ability to assess team well-being and provide support where needed.
  • Analytical skills to create, interpret and act on performance reports.
Your Responsibilities as a Customer Service Team Lead
  • Lead and monitor the performance of your assigned agents to ensure KPIs are consistently met or exceeded.
  • Conduct regular coaching sessions and offer personalized guidance to help team members succeed.
  • Evaluate performance bi-annually and recommend opportunities for growth, promotions or recognition.
  • Promote a positive, supportive and high-performance culture.

  • Ecommerce Project Leadership Role

    2 days ago

    Cainta, Calabarzon, Philippines beBeeEcommerce Full time ₱800,000 - ₱1,200,000

    Lead Ecommerce ProjectsC9 Staff is looking for a skilled ecommerce project manager to oversee the planning, execution, and delivery of high-profile ecommerce projects. The ideal candidate will have extensive experience in managing complex ecommerce initiatives and a proven track record of driving successful outcomes.

  • Help Deliver Exceptional Customer Experiences

    2 days ago

    Cainta, Calabarzon, Philippines beBeeCustomer Full time $80,000 - $100,000

    Customer Service ExcellenceThis role demands exceptional leadership abilities, extensive experience in customer service management, and a solid understanding of operations.The ideal candidate will excel in both written and verbal communication, demonstrate strong problem-solving and strategic thinking skills, and thrive in a fast-paced environment while...

  • Ecommerce Developer Position Available

    2 days ago

    Cainta, Calabarzon, Philippines beBeeDeveloper Full time $6,720 - $8,640

    We are seeking an experienced ecommerce developer to join our team.Job DescriptionThe ideal candidate will have a minimum of 5 years of hands-on experience in developing and customizing ecommerce platforms. You will be responsible for creating high-functioning, fully custom themes and enhancing the user experience on our platform.Design, develop, and...

  • Ecommerce Strategist

    2 days ago

    Cainta, Calabarzon, Philippines beBeeDigitalMarketer Full time $40,000 - $75,000

    Job SummaryThe ideal candidate will possess a unique blend of ecommerce expertise and digital marketing acumen to drive sales, engagement, and brand awareness.Ecommerce Management: Develop and execute strategies to optimize product listings, inventory management, and order processing across various platforms.Digital Marketing Strategy: Design and implement...

  • Ecommerce CSR Job Opportunity

    2 days ago

    Cainta, Calabarzon, Philippines beBeeCustomerService Full time ₱350,000 - ₱450,000

    Job Title: Customer Service RepresentativeDescription:We are seeking a detail-oriented and organized Virtual Assistant to support our ecommerce customer service and order fulfillment operations. This role requires excellent communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.Key...

  • Senior Ecommerce Coordinator

    2 days ago

    Cainta, Calabarzon, Philippines beBeeEcommerce Full time ₱42,000

    Job OvervieweCommerce specialists play a pivotal role in shaping online presence. As an eCommerce coordinator, you will be instrumental in aligning online presence with business objectives.Your Key ResponsibilitiesAlign online presence with business objectives through collaborative efforts.Drive promotional success by utilizing technology to redefine...

  • Leadership Role in Technical Support

    2 days ago

    Cainta, Calabarzon, Philippines beBeeLeadership Full time $60,000 - $75,000

    Technical Support Team LeadThis is a leadership role that involves managing a team of technical support representatives to ensure the successful support of customers and the continuous improvement of team capabilities and performance.About the JobWe are seeking a talented individual to join our team as a technical support team lead. As a leader, you will be...

  • Virtual Ecommerce Specialist

    2 days ago

    Cainta, Calabarzon, Philippines beBeeEcommerce Full time $6,000 - $7,000

    Job DescriptionWe are seeking a reliable and proactive ecommerce professional to support our team. The ideal candidate is experienced, takes initiative, and can work independently with minimal supervision.Manage daily administrative and ecommerce support tasksAssist with customer support and order processingHelp coordinate and launch email campaignsCreate...

  • ECommerce Marketing Specialist

    2 days ago

    Cainta, Calabarzon, Philippines beBeeDigital Full time ₱2,500,000 - ₱4,000,000

    Job DescriptionThis is a hands-on, full-stack marketing role that offers the ideal blend of doing and leading. You will be responsible for overseeing the digital marketing strategy and eCommerce performance across all customer-facing storefronts.The successful candidate will have the opportunity to shape our tech stack and select the right email, automation,...

  • Apparel eCommerce Support Professional

    2 days ago

    Cainta, Calabarzon, Philippines beBeeCustomerService Full time ₱4,500,000 - ₱8,000,000

    Customer Service Representative - Apparel eCommerce Job Summary">We are seeking a detail-oriented and skilled Customer Service Representative to join our team. This role requires excellent professional writing skills, strong spoken and written English, and the ability to effectively communicate with customers. The ideal candidate will have a deep...