Sales Support Specialist

4 weeks ago


Quezon City, National Capital Region, Philippines NEKSJOB Full time
About Neksjob

Neksjob is a reputable retail company seeking a skilled Sales Support Specialist to join our team at Vertis North. As a member of our customer-facing staff, you will play a vital role in providing exceptional service to our clients.

Job Summary

We are looking for an experienced and friendly individual to handle incoming calls from customers, addressing their queries and resolving any issues they may have. In addition, you will assist with purchases and returns, update customer information in the system, and escalate any problems that arise. A keen eye for detail and strong communication skills are essential for this position.

Responsibilities
  • Taking inbound calls from customers and offering assistance with their inquiries and complaints.
  • Supporting customers with their purchases and returns, ensuring seamless transactions.
  • Providing customers with accurate order status updates and escalating any issues that require further attention.
  • Maintaining accurate records of call details and updating customer information in the system.
  • Maintaining adherence to company policies at all times.
Requirements

To succeed in this role, you will need:

  • A minimum of 6 months' experience in sales or direct customer-facing roles (CSE/CCE).
What We Offer

In return for your expertise and dedication, we offer a competitive salary package including PHP 21,000 per month.



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