Customer Support Associate

7 days ago


Davao City, Davao, Philippines beBeeSupport Full time ₱250,000 - ₱500,000
Job Description

You'll deliver responsive and empathetic support to residents and partners while contributing to platform configuration and internal business operations. The scope is shared across a collaborative team, with tasks designed to be achievable within regular working hours.

The job involves providing email and ticket support, acknowledging inquiries within 4 business hours and resolving most within 1–2 days. It also includes bug handling, identifying, documenting, and tracking platform issues; following through to closure. Additionally, you'll perform moderation, keeping communities safe and on-guideline, responding within a real-time to 2-hour window.

Smoke testing is also part of the job, involving running checks before each release or configuration push. Troubleshooting and impersonation are required, reproducing issues, assisting users, and closing cases within agreed SLAs. You'll also maintain daily logs of issues, fixes, and trends using trackers.



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