Technical Support Specialist
5 days ago
To accelerate your application process, we recommend submitting an online application through the Amazon Careers Page: https://www.amazon.jobs/en/jobs/2850962/it-support-desktop-engineer-it-services-on-premise
About this Role:
- Deliver high-quality on-site support services to diagnose, troubleshoot and resolve issues efficiently, evaluating log files to determine system health.
- Manage a ticket queue to support fluctuating case counts of trouble tickets, ensuring customers are consistently updated on next steps through resolution.
- Provide on-call support for high-severity incidents and act as an escalation point of contact for the team.
- Assist with activities to triage and escalate system or network outages to reduce downtime.
- Understand and execute change management activities in a high-availability environment.
- Participate with partner teams and vendors to identify continuous innovative improvement projects, defining requirements and managing execution to deliver operational excellence and value.
- Effectively manage and oversee IT asset inventories.
- Participate in hiring efforts, training and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activities.
- Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions.
- Travel between local area buildings as required and occasional travel to other cities may be necessary.
Basic Qualifications:
- Bachelor's degree in Computer Science or IT-related field.
- Excellent customer-facing skills.
- At least 2 years of technical experience in a corporate environment supporting Windows, Mac, and/or Linux.
- At least 2 years of experience with client, server, and network services DNS, DHCP, OSI Model, and TCP/IP.
- At least 2 years of experience troubleshooting in a multi-user high-availability environment.
- At least 2 years of experience with PC repair, troubleshooting, deployment, and liquidation.
- At least 1 year of experience working with Windows Server technologies AD, DFS, Print Services, SCCM.
- Occasional travel required based on business needs.
- Proficient in the English language.
-
IT Support Specialist
2 days ago
Cebu City, Central Visayas, Philippines Support Services Group Full time**Job Overview**We're seeking a skilled IT professional to join our team as an End-User Computing (EUC) Helpdesk Support specialist. As a key member of our technical support team, you'll be responsible for providing innovative solutions and top-notch service to our customers.Responsibilities:Provide timely and effective assistance to customers with various...
-
Technical Support Specialist
16 hours ago
Cebu City, Central Visayas, Philippines Supporting Enterprises Full timeAt Supporting Enterprises, we are seeking a skilled Technical Support Specialist to join our team. This role is responsible for providing exceptional customer support and resolving complex technical issues.About the Role:This position requires strong expertise in e-commerce platforms and related technologies.You will be the first point of contact for...
-
Technical Support Specialist
6 days ago
Cebu City, Central Visayas, Philippines CallTek Full timeAt CallTek, we are seeking a highly skilled Techincal Support Specialist to join our team. This individual will be responsible for handling inbound calls from hotel guests, staff, and technicians regarding internet connectivity issues.The successful candidate will have at least 2 years of college-level education and a neutral English accent. They will also...
-
Data & Software Support Specialist
1 week ago
Cebu City, Central Visayas, Philippines Aescalade Business Support Services Full timeWe're Hiring: Data & Software Support SpecialistAescalade is seeking a Data & Software Support Specialist to join our growing team In this role, you will play a key role in providing efficient, timely, and accurate support to our clients. You will collaborate with a Chicago-based healthcare technology company that is revolutionizing how health systems...
-
Technical Support Specialist
5 hours ago
Cebu City, Central Visayas, Philippines BEST CAREERS AND OPPORTUNITIES Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at BEST CAREERS AND OPPORTUNITIES. The successful candidate will provide exceptional technical support to our clients, resolving complex issues and improving their overall experience.Duties and ResponsibilitiesDeliver excellent customer service through effective...
-
Technical Support Specialist
1 day ago
Cebu City, Central Visayas, Philippines FIS Global Solutions Philippines, Inc. Full timeFIS Global Solutions Philippines, Inc. is seeking a highly skilled Technical Support Specialist to join our team.Job DescriptionThe Technical Support Specialist will be responsible for driving issue resolution by making critical decisions that may impact multiple clients' processing. This involves proactively investigating known and unknown error conditions...
-
Technical Support Specialist
1 day ago
Cebu City, Central Visayas, Philippines TalentSync Training and Developement Full timeAbout the RoleTalentSync Training and Development is looking for a Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for handling customer inquiries related to our UK Tech systems.Key ResponsibilitiesRespond to customer inquiries via phone and emailProvide technical support and troubleshooting...
-
Technical Support Specialist
4 days ago
Cebu City, Central Visayas, Philippines Neksjob Full timeJob DescriptionWe are seeking a skilled Technical Support Specialist to join our team at Neksjob. As a key member of our team, you will be responsible for troubleshooting and resolving technical issues for our customers.About UsNeksjob is a leading organization in the tech industry, committed to providing exceptional customer service and support. We are...
-
Technical Support Specialist
16 hours ago
Cebu City, Central Visayas, Philippines Evolution Gaming Limited Full timeJob Description:We are seeking a skilled Technical Support Specialist to join our team at Evolution Gaming Limited. In this role, you will be responsible for ensuring that all tables are operational without interruptions and handling real-time incidents on the gaming floors related to hardware, software, and connection issues.Key Responsibilities:Ensure...
-
Technical Support Specialist
1 day ago
Cebu City, Central Visayas, Philippines Teradyne Philippines, Ltd. - Cebu Full timeAt Teradyne Philippines, Ltd. - Cebu, we are seeking a skilled Technical Support Specialist to join our team.About the Role:The successful candidate will provide technical support to customers, resolving hardware and software issues in a timely and efficient manner.This role requires strong communication and problem-solving skills, as well as the ability to...
-
Technical Support Specialist
4 days ago
Cebu City, Central Visayas, Philippines Guesty Inc. Full timeGuesty Inc. is a leading provider of innovative solutions for the hospitality industry. Our cutting-edge technology enables businesses to automate and optimize their operations, ensuring seamless guest experiences.About the RoleWe are seeking an experienced Technical Support Specialist to join our team. As a key member of our customer support team, you will...
-
Technical Support Representative
1 week ago
Cebu City, Central Visayas, Philippines Tuesday Square Full timeWe are looking for a Tech-Support Specialist to work onsite in Cebu.What does a Tech Support Specialist do?Technical support, or tech support, is a customer service role that involves helping users resolve issues with their technology:Diagnosing and fixing issuesTechnical support workers diagnose and fix hardware or software issues. They may also perform...
-
Technical Support Specialist
3 days ago
Cebu City, Central Visayas, Philippines Wipro Technologies Full timeWe are seeking a highly skilled Technical Support Specialist to join our team at Wipro Technologies.About the RoleThe successful candidate will be responsible for providing technical support and assistance to our clients in the Philippines.You will work closely with our domain teams located in India to ensure seamless delivery of services.Your role will...
-
Software Technical Support Specialist
4 days ago
Cebu City, Central Visayas, Philippines BSA Solutions Inc. Full timeAt BSA Solutions Inc., we are seeking a highly skilled and dedicated Software Technical Support Specialist to join our team. This individual will be responsible for providing timely and effective technical support to customers via various channels, including phone, email, chat, and remote assistance.Key Responsibilities:Troubleshoot and resolve technical...
-
IT Technical Support
7 days ago
Cebu City, Central Visayas, Philippines Online business It Full timeOn-site - Cebu No Exp Required Bachelor Full-timeJob DescriptionDescriptionWe are seeking a skilled IT Support Specialist to provide technical assistance and support for our organization. The role involves troubleshooting hardware and software issues, maintaining systems, and ensuring seamless IT operations.RequirementsProven experience in IT support or a...
-
Technical Support Specialist
18 hours ago
Cebu City, Central Visayas, Philippines Hornetsecurity Full timeAre you passionate about technology and driven to combat cybercrime? Join Hornetsecurity, a leading international cybersecurity company with 18 offices worldwide and headquarters in Germany. We have just opened a new office in Cebu (IT Park) and are looking for dedicated Technical Support Specialists (m/f/d) to join our team and help us safeguard businesses...
-
Technical Helpdesk Professional
2 days ago
Cebu City, Central Visayas, Philippines Support Services Group Full timeAbout Our TeamAt Support Services Group, we're more than just a workplace – we're a community dedicated to delivering exceptional customer experiences. When you join our team, you'll have the opportunity to grow professionally, develop new skills, and work alongside supportive colleagues who share your passion for technical excellence.Why Join...
-
Hiring Operations Specialist
1 day ago
Cebu City, Central Visayas, Philippines Ethos Support Full timeHiring Operations Specialist NeededEthos Support is seeking a highly organized and detail-oriented Hiring Operations Specialist to manage the day-to-day activities of our recruitment team. This role requires strong communication and interpersonal skills to collaborate with internal stakeholders and external partners.About the RoleTrack recruitment data,...
-
Technical Customer Support Specialist
4 days ago
Cebu City, Central Visayas, Philippines Smartsourcing Full timeHi We're Smartsourcing, looking for a Technical Customer Support Specialist who can work with us full-time and on-siteWhere? Crown 7 Business Centre, Pope John Paul II Ave, Cebu City, CebuAs a Technical Customer Support Specialist, you will play a critical role in providing first-class technical support to our client's customers, ensuring their satisfaction...
-
IT Technical Support
4 days ago
Mandaue City, Central Visayas, Philippines Installers PH IT Solution Full timeShareJob DescriptionIT Technical Support SpecialistWe are looking for a knowledgeable and customer-oriented IT Technical Support Specialist to provide assistance with troubleshooting, hardware, software, and networking issues for our employees or customers. The ideal candidate will have strong technical skills, a problem-solving attitude, and the ability to...