Dedicated Customer Service Representative

2 days ago

Manila, National Capital Region, Philippines beBeeExcellence Full time $55,000 - $65,000

Customer Service Excellence

We are seeking a highly skilled and empathetic Customer Complaints Specialist to join our world-class support team. This is a critical role responsible for managing and resolving escalated customer issues, ensuring every customer feels heard and valued, and protecting our brand's reputation.

In the last 2 years, we've grown this brand from $0 to multi-8-figure revenue and now need a driven and knowledgeable specialist to join us in taking our customer experience to the next level.

What We Offer:

  • One of the fastest-growing and most innovative DTC brands in the world.
  • Highly experienced founders team.
  • Great self-improvement-driven culture of top A-players in their respective fields.
  • 100% remote and micromanagement-free environment.

Key Responsibilities:

  • De-escalate and Resolve: Act as the primary point of contact for high-priority customer complaints, disputes, and sensitive issues, primarily via phone.
  • Problem-Solving: Think critically and proactively to solve complex problems, taking ownership of issues from start to finish.
  • Stakeholder Management: Coordinate with multiple internal stakeholders to gather information and ensure timely, effective resolutions.
  • Documentation & Reporting: Meticulously document all customer interactions and resolutions to maintain a clear record and identify recurring issues.

Required Skills and Qualifications:

  • Exceptional Verbal and Written Communication.
  • Emotional Intelligence and Empathy.
  • Critical Thinking and Problem-Solving Mindset.
  • Zendesk and Telephony System Proficiency.

Benefits:

  • Opportunity to work with a highly experienced team.
  • Chance to grow and develop your skills in a fast-paced environment.
  • Competitive salary and benefits package.

Hiring Process:

* Round 1: Review and evaluate your application.

* Round 2: Invite to 45-minute

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