Customer Service Representative

20 hours ago

Manila, National Capital Region, Philippines beBeeCustomer Full time ₱40,000 - ₱70,000
Job Description

We are seeking highly organized and dedicated Customer Service Representatives to join our team. This role is perfect for those who excel in communication, with a strong focus on time management and organizational skills.

Key Responsibilities
  • Organize and manage documents and files efficiently.
  • Handle data entry tasks, including compiling lead lists, transcribing meeting minutes, audio recordings, managing payroll information, and organizing research notes.
  • Maintain, update, and gather information for marketing and sales campaigns using a CRM system.
  • Generate and dispatch statements or invoices, monitor payments, and track company expenses.
  • Gather data on trends, industry best practices, and other publicly available information to prepare reports for comparative analysis.
  • Oversee project progress, facilitate internal communication, and organize company data.
  • Coordinate team schedules, preempt scheduling conflicts, and ensure clients are punctual and well-prepared for meetings.
  • Arrange travel itineraries, book accommodations, rental vehicles, etc.
  • Handle incoming calls, schedule appointments, and conduct informational inquiries.
  • Manage email correspondence, follow up on communications, organize inbox according to client preferences, and alert clients regarding important emails.
  • Undertake miscellaneous tasks as required.
Required Skills and Qualifications
  • Minimum of 6 months to 1 year experience as a Customer Service Representative.
  • Minimum age of 18 and completion of Senior High School.
  • Familiarity with contemporary tools such as desktop sharing, cloud services, and VoIP.
  • Proficient in word-processing software and spreadsheets, such as MS Office.
  • Familiarity with online calendars and scheduling platforms, such as Google Calendar.
  • Able to work the night-shift.
Benefits

We offer Comprehensive Health Insurance Coverage, Performance-Based Incentive Programs, Embracing and Inclusive Workplace Culture, Continuous Upskilling and Development Opportunities, Full Work-From-Home Arrangement, Dedicated and Supportive Team Environment, Pathways for Professional Advancement, Engaging and Enjoyable Work Atmosphere, and more

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