Healthcare Service Associate

2 days ago

Makati City, National Capital Region, Philippines beBeeCustomerSupport Full time ₱30,000 - ₱50,000
Job Opportunity

The Patient Support Representative role is responsible for delivering exceptional customer service to patients, responding promptly and professionally to enquiries via various channels.

  • Provide clear and empathetic information about healthcare services, addressing questions and concerns with compassion.
  • Manage incoming leads and conduct timely follow-ups to maximize engagement and conversion.
  • Reactivate past patients through proactive outreach, re-engagement campaigns, and regular communication.

Key qualifications include a strong background in the medical or allied health field, excellent verbal and written communication skills, and a personable approach. They must be able to balance warm patient interactions with timely task completion and possess high standards of professionalism, confidentiality, and integrity.

Key Responsibilities:
  • Respond to patient enquiries via phone, email, online forms, and other marketing channels.
  • Provide information about healthcare services and address questions and concerns with empathy.
  • Manage incoming leads and conduct timely follow-ups.
  • Reactivate past patients through proactive outreach and communication.
  • Record and update all interactions in CRM systems.
  • Track and report on lead conversion rates and performance metrics.
  • Schedule consultations and appointments, ensuring coordination with clinic staff and chiropractors.
  • Handle payment transactions and provide transparent pricing information.
  • Follow procedures with precision.
Requirements:
  • Bachelor's degree or Certificate IV in a relevant discipline.
  • At least 3 years of experience in a customer service or sales support role within a healthcare environment.
  • Strong background in the medical or allied health field highly desirable.
  • Excellent verbal and written communication skills.
  • High level of discipline in following procedures and workflow systems.
  • Ability to balance warm patient interactions with timely task completion.
  • Strong time management and multitasking abilities.
  • Competency with CRM and lead management tools.
  • High standards of professionalism, confidentiality, and integrity.

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