Healthcare Associate
4 weeks ago
Healthcare Associate at Metacom Careers
Responsibilities- Handle inbound and/or outbound calls, emails, or chat related to healthcare services.
- Assist members, providers, or clients with benefit inquiries, claims, billing, eligibility, and authorizations.
- Provide accurate information and resolve concerns in a timely and professional manner.
- Document all interactions in the system following compliance and confidentiality standards (HIPAA).
- Coordinate with other teams or departments when needed to resolve complex issues.
- Maintain quality and productivity standards set by the company.
- Ensure empathy, patience, and professionalism in every customer interaction.
- At least a high school graduate (college level or graduate preferred).
- Prior BPO experience is an advantage, preferably in a healthcare or insurance account.
- Strong communication skills (verbal and written).
- Basic computer navigation skills and ability to multitask.
- Willing to work on shifting schedules, including weekends and holidays.
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Management and Manufacturing
- Industries: Advertising Services
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