Healthcare Associate

3 days ago

Makati City, National Capital Region, Philippines Metacom Careers Full time
Overview

Healthcare Associate at Metacom Careers

Responsibilities
  • Handle inbound and/or outbound calls, emails, or chat related to healthcare services.
  • Assist members, providers, or clients with benefit inquiries, claims, billing, eligibility, and authorizations.
  • Provide accurate information and resolve concerns in a timely and professional manner.
  • Document all interactions in the system following compliance and confidentiality standards (HIPAA).
  • Coordinate with other teams or departments when needed to resolve complex issues.
  • Maintain quality and productivity standards set by the company.
  • Ensure empathy, patience, and professionalism in every customer interaction.
Qualifications
  • At least a high school graduate (college level or graduate preferred).
  • Prior BPO experience is an advantage, preferably in a healthcare or insurance account.
  • Strong communication skills (verbal and written).
  • Basic computer navigation skills and ability to multitask.
  • Willing to work on shifting schedules, including weekends and holidays.
Job details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Management and Manufacturing
  • Industries: Advertising Services

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