
Technical Support Operations Leader
1 day ago
As a key member of our support team, you will be responsible for overseeing a team of customer support engineers, ensuring the highest standard of customer service, and driving growth through career development and team performance.
The ideal candidate will have a strong background in technical fields such as distributed systems, cloud technologies, and security. They will also possess excellent management skills, with experience in coaching, career development, and SLA adherence.
Key Responsibilities:- Oversee a team of 10-12 Customer Support Engineers
- Monitor and oversee Support quality and SLA adherence
- Ongoing individualized career development
- Ensure successful execution of the customer journey
- Prior experience working in a technical role
- Strong management skills with success in career development
- Highly focused on increasing customer satisfaction and retention
Our company offers a competitive total rewards package that includes attractive stock grants, flexible paid time off, and more. We are committed to fostering an intentional, inclusive, and diverse culture that drives deep engagement, authentic belonging, and an exceptional employee experience.
We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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