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Process Excellence Specialist

1 week ago

Quezon City, National Capital Region, Philippines BEST CAREERS AND OPPORTUNITIES Full time

What We Offer

BEST CAREERS AND OPPORTUNITIES offers a dynamic and challenging work environment where you can grow your career and make a real impact. As a Senior FLM, you will have the opportunity to develop and implement process improvements, collaborate with internal stakeholders, and drive team performance.

Your Role

You will be responsible for leading our team and driving process excellence across our operations. Your expertise in process improvement and quality assurance will enable you to drive excellence and ensure the smooth execution of client contracts.

Main Responsibilities

  • Develop and implement process improvements to enhance quality and efficiency
  • Collaborate with internal stakeholders to resolve issues and ensure flawless delivery
  • Lead team briefings and debriefs to drive focus on quality and adherence
  • Prepare and share performance data with clients to ensure transparency and accountability
  • Analyze data to identify trends and areas for improvement
  • Develop and implement coaching and development plans to improve team performance
  • Identify opportunities for automation within the account and develop proposals for implementation
  • Lead presentations to clients and internal stakeholders to communicate progress and achievements
  • Develop and implement strategies to drive employee satisfaction and engagement
  • Conduct regular performance reviews and provide constructive feedback to direct reports
  • Develop and implement talent management plans to ensure succession planning and career development
  • Manage team attrition by developing retention strategies and addressing root causes of turnover
  • Drive diversity in leadership positions by identifying and developing high-potential candidates