Process Excellence Manager

4 days ago


Quezon City, National Capital Region, Philippines Cognizant Full time

**Job Summary**

Cognizant is seeking a Process Excellence Manager to join our team. This role involves rotational shifts and does not require travel. The ideal candidate will have technical expertise in Service Desk and domain experience in Customer Experience Offerings.

**Responsibilities:**

  • Provide exceptional support to customers by addressing their inquiries and resolving issues promptly.
  • Oversee the day-to-day operations of the service desk to ensure smooth functioning and high-quality service delivery.
  • Collaborate with team members to identify and implement process improvements that enhance customer experience.

**Qualifications:**

  • Possess strong technical skills in Service Desk operations.
  • Have experience in Customer Experience Offerings.


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