Digital Customer Experience Specialist

23 hours ago


Davao City, Davao, Philippines beBeeCustomer Full time ₱4,680,000 - ₱6,120,000
Job Overview

We are seeking a skilled Digital Customer Experience Manager to develop and maintain personalized customer experiences.

  • Develop, manage and maintain a customized experience for all assigned customers.
  • Implement process improvements through automation and monitor the digital customer journey.
  • Own communication in the customer success inbound queue and direct customers to relevant resources.
  • Deploy data-driven automated implementation activities and track customer progress.
  • Develop and enable large-scale digital campaigns and create response templates for frequent customer inquiries.
  • Maintain data integrity standards in our CRM systems.
  • Collaborate with the team to coordinate customer success led webinars and campaigns.
About You

To succeed in this role, you will need:

  • A college degree (Bachelor's or equivalent)
  • Excellent English communication skills, both written and verbal
  • Experience building one-to-many digital campaigns with efficient processes
  • Ability to set correct expectations and manage issues to completion
  • Multitasking and prioritization skills in a dynamic environment
  • A strong team mentality, utilizing internal and external resources strategically
  • Able to solve problems and seek solutions


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