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Assistant Store Supervisor

1 week ago

Taguig, National Capital Region, Philippines DITO Telecommunity Corporation Full time
Store Leadership Role

This senior leadership position supports the Store Manager in overseeing daily store operations, driving sales growth, and enhancing customer satisfaction. As a seasoned leader, you will inspire team members, develop store strategies, and implement operational improvements.

Key Responsibilities:

  1. Coaches and develops store staff to enhance their skills and performance
  2. Ensures accurate completion of necessary paperwork for store operations
  3. Effectively resolves customer complaints and disputes
  4. Monitors financial statements and budget for the store
  5. Develops and implements promotional events to drive sales and engagement
  6. Provides clear direction and communication to staff to address customer concerns efficiently
  7. Identifies areas for process improvement and recommends enhancements
  8. Delivers regular feedback and mentoring to team members to improve their performance
  9. Supports employees with work and personal problems, offering coaching, counseling, and problem-solving
  10. Adheres to company policies when addressing disciplinary and performance issues

Requirements:

  1. Demonstrates exceptional leadership and coaching abilities
  2. Possesses a strong passion for excellence and customer satisfaction
  3. Must have a proven track record of motivating, coaching, and developing people
  4. Superb communication and influencing skills
  5. Strong commercial acumen with a solid understanding of profit and loss accounting
  6. A team player focused on team success and individual performance
  7. Results-driven, process-oriented, solution-oriented, and sound decision-maker
  8. Flexible with ability to work weekends and holidays
  9. Expert in customer traffic management
  10. Thrives in fast-paced, stressful environments