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Customer Experience Officer

1 week ago

Manila, National Capital Region, Philippines Security Bank Corporation Full time
About the Team

Our team at Security Bank Corporation is dedicated to providing exceptional financial services to our customers. We are looking for an experienced Fulfillment Officer to join our team and contribute to our mission.

In this role, you will be working closely with internal teams to develop and implement processes to improve customer satisfaction.

We offer a dynamic and supportive work environment, with opportunities for growth and development.

Responsibilities
  • Develop and implement processes to improve customer satisfaction.
  • Work closely with internal teams to resolve customer issues.
  • Collaborate with external partners to provide value-added services to customers.
  • Conduct analysis to identify areas for improvement and develop recommendations.
Requirements
  • Bachelor's degree in Business Administration, Finance, or a related field.
  • At least 3-4 years of experience in banking or a related field.
  • Strong analytical and problem-solving skills.
  • Ability to work in a fast-paced environment.