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Customer Experience Associate

2 weeks ago

Manila, National Capital Region, Philippines Goway Travel Limited Full time

We are looking for a Customer Experience Associate to provide exceptional support to travelers before, during, and after their trips. As a key member of our team, you will be responsible for responding to inquiries, coordinating with suppliers, resolving issues, and ensuring a smooth travel experience.

You will work closely with internal teams to improve travel experiences, communicate itinerary changes, and ensure client satisfaction. To succeed in this role, you will need strong customer service and problem-solving skills, excellent verbal and written communication, ability to multitask and manage priorities effectively, and proficiency in Microsoft Office and the ability to learn new systems.

This role involves assisting travelers via phone, email, and chat, prioritizing urgent matters, working with suppliers to address client requests and resolve on-tour issues, providing trip updates and follow-ups at key points before, during, and after travel, and ensuring reservations and itineraries are accurate and complete.

We offer a competitive salary with added support incentives, paid personal days, birthdays off, ongoing training, and comprehensive health benefits. You will have the chance to grow within the company, working with diverse teams in different locations and building a rewarding career with us.

If you're passionate about delivering exceptional customer experiences, we invite you to apply for this exciting opportunity.