Technical Support Engineer

3 weeks ago


San Fernando, Central Luzon, Philippines JAV Resource Corporation Full time

TECHNICAL SUPPORT ENGINEER

We are looking for versatile and solutions-driven TECHNICAL SUPPORT ENGINEERS to join our growing workforce

If you are a Licensed Electrical Engineer, Master Electrician, Electronics Engineer, or Electronics Technician with analytical skills to troubleshoot and provide technical solutions, and a heart for customer service, YOU BELONG TO US

The Technical Support Engineers are responsible for diagnosing, troubleshooting, and resolving wifi configuration and system issues on solar energy inverters. They combine deep technical expertise with strong communication skills to support internal teams and external clients. Their daily tasks include answering hotline calls, responding to tickets, escalating complex issues, documenting solutions, and continuously improving support processes.

JAV Resource Corporation is a fast-growing Business Process Outsourcing (BPO) Company with a robust clientele in Australia, offering affordable and quality energy solutions to Australian businesses and residents seeking clean energy supply in a cost-effective way. We provide back office support to our valued clients, including Administrative tasks, Technical Support, Accounting and Financial Services, Property Management, Digital Marketing, and Customer Service. We aim to be every business's partner in achieving their market targets and business goals.

What we Offer?
  • A competitive package depending on meeting the qualification requirements
  • Full-time, permanent employment
  • Above standard leave credits upon regularization
  • Paid trainings related to the job
  • Tools necessary for the delivery of output will be company-provided
  • Anniversary increase
  • Performance incentives
  • Holiday and overtime pay if incurred
  • Office-based, rotational schedule (6am to 3pm and 7am to 4pm), 5 days a week

Please note that this is a FULL TIME, ON-SITE OFFICE JOB.

Interested candidates are encouraged to send their comprehensive curriculum vitae to hr@javrecorp.com. Our Human Resource Professional will contact you for the schedule and details of the screening process.

Pay: Php20,000.00 - Php25,000.00 per month (starting rate, depending on meeting the qualification requirements)

Benefits
  • Additional leave
  • Company Christmas gift
  • Company events
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee
Schedule
  • 8-hour shift
  • Day shift
Supplemental Pay
  • 13th month salary
  • Anniversary bonus
  • Holiday Pay
  • Overtime pay
  • Performance incentive
  • Yearly bonus
License/Certification
  • Licensed Electrical Engineer, Master Electrician, Licensed Electronics Engineer, Electronics Technician (Preferred)
Requirements
  • Licensed Electrical Engineer, Master Electrician, Electronics Engineer or Electronics Technician
  • Knowledge in solar panels, batteries, and inverters is a deal breaker
  • Proficiency in English communication, both oral and written
  • Ability to confidently communicate with all levels of people
  • Active listening skills
  • Ability to multi-task, maneuvering between applications while talking to customers
  • Passionate about providing customer service
  • Adaptable, organized, patient, and empathetic
  • Comfortable working with a team of Engineers, collaborative, and dynamic
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