Front Office Support Specialist

2 days ago

Taguig, National Capital Region, Philippines beBeeCustomerService Full time ₱180,000 - ₱250,000

Job Title: Front Office Support Specialist

Description

This role involves providing administrative and operational support to our Front Office team, enabling on-site receptionists to focus on guest-facing activities.

Responsibilities include managing incoming reservation emails and online booking inquiries, processing bookings in the property management system (PMS), completing daily reports, and sending booking confirmations and pre-arrival communications to guests.

Key Responsibilities
  • Reservations & Guest Communication: Manage incoming reservation emails and online booking inquiries. Process bookings in the PMS following property procedures. Complete daily reports such as Reservation Activity Reports and other internal checklists.
  • Administration & Reporting: Assist with Night Audit preparation (as applicable). Ensure all guest profiles and reservation data are accurately maintained in the system.
  • Virtual Reception: Respond to basic guest queries via email or other communication platforms. Support with follow-up on guest reviews or feedback where appropriate. Handle overflow calls and transfer as needed (future potential pending technology upgrade).
  • Financial Administration: Assist in reconciling daily takings and financial transactions. Support with invoicing or preparing statements for corporate clients.
Requirements
  • Strong attention to detail and accuracy.
  • Professional written communication skills.
  • Proactive and self-motivated with the ability to work autonomously.
  • Organised and able to manage competing priorities remotely.
  • Tech-savvy with confidence in using PMS, Microsoft Office, and email systems.
  • Positive attitude and commitment to providing excellent guest service support behind the scenes.
About the Role

This is an exciting opportunity to join a dynamic team and contribute to delivering exceptional customer experiences.

As a member of our Front Office team, you will play a key role in ensuring seamless operations and providing world-class service to our guests.

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