
Front Desk Support Specialist
20 hours ago
This role involves providing front desk support with a warm, professional presence via telephone.
Responsibilities- Answer incoming front desk phone calls promptly and professionally
- Identify caller needs and route them to the appropriate department or team member
- Provide general information about services and processes when applicable
- Maintain accurate call logs and messages
- Follow call-handling protocols and update internal directories as needed
- Work closely with internal teams to understand current priorities and workflows
- Represent the company with a warm and helpful demeanor in all communications
- Prior experience in a receptionist, call center, or customer service role (at least three years)
- Excellent verbal communication and listening skills
- Strong interpersonal skills with a pleasant, professional phone manner
- Ability to quickly understand and navigate team functions
- Tech-savvy and comfortable with VoIP systems, call management software, and basic CRM tools
Join a fast-growing team that values professionalism, positivity, and people-first support. Work with a world-class team that respects your time, values your contributions, and encourages growth.
Why This Role MattersAs a customer service representative, you will be the first point of contact for our clients, providing exceptional support and setting the tone for their interaction with our company.
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