Support Specialist

7 days ago

Marikina City, National Capital Region, Philippines beBeeTechnical Full time ₱800,000 - ₱1,000,000

We are seeking a skilled and dedicated Technical Support Specialist to service our global network of businesses. Our ideal candidate will possess exceptional communication skills, technological aptitude, and organizational abilities.

Key Responsibilities
  • Resolve IT issues such as login complications, password resets, and malfunctioning remote access systems.
  • Provide technical assistance through telephone, email, and chat channels.
  • Aid in the generation and dispatch of invoices.
  • Orient customers through the initial phases of platform/product engagement.
  • Facilitate customer onboarding onto the platform by devising instructional workflows and FAQs.
  • Record customer engagements within the CRM system, ensuring accuracy and currency of records.
  • Utilize the client's ticketing system to monitor service inquiries and gather customer feedback.
Required Skills and Qualifications
  • Minimum 1 year demonstrated proficiency as a Technical Support Representative.
  • Exceptional English communication abilities, encompassing both written and verbal aptitude.
  • Outstanding capabilities in phone, email, and instant messaging communications.
  • Strong organizational and time management proficiencies.
  • Technologically adept with familiarity in contemporary tools such as desktop sharing, cloud services, CRM, and VoIP.
  • Experience with word-processing software and spreadsheets, such as MS Office.
  • Familiarity with online calendar platforms and scheduling tools, including Google Calendar.
  • Possesses a proactive and confident demeanor with acute attention to detail.
  • Able to work night shifts.
Benefits
  • Comprehensive Health Insurance Coverage.
  • Performance-Based Incentive Programs.
  • Embracing and Inclusive Workplace Culture.
  • Continuous Upskilling and Development Opportunities.
  • Full Work-From-Home Arrangement.
  • Dedicated and Supportive Team Environment.
  • Pathways for Professional Advancement.
  • Engaging and Enjoyable Work Atmosphere.

For consideration, please submit your application along with your resume and a cover letter outlining your qualifications and experience.

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