Customer Support Associate I

2 days ago

Pasig, National Capital Region, Philippines beBeeCustomerSupport Full time ₱1,255,000 - ₱1,890,000

Customer Support Associate Job Overview:

As a Customer Support Associate, you will be the primary point of contact for customers via phone, email, or chat. Your role will be to provide exceptional customer service and resolve customer complaints in a timely and professional manner.

The ideal candidate will have excellent communication skills, both written and verbal, and be able to effectively handle multiple customer inquiries simultaneously. You should also possess strong problem-solving skills and be able to work independently with minimal supervision.

Responsibilities include:

  • Responding to customer inquiries in a prompt and courteous manner
  • Resolving customer complaints in a fair and professional way
  • Providing product information and answering questions about company policies and procedures
  • Escalating complex issues to senior staff as needed

Skills and Qualifications:

  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to multitask and work in a fast-paced environment
  • Strong problem-solving skills and attention to detail
  • Flexibility to work a variety of shifts, including weekends and holidays

Benefits:

  • Competitive hourly rate
  • Ongoing training and development opportunities
  • Opportunities for advancement within the company

What We Look For In A Candidate:

  • Positive attitude and strong work ethic
  • Ability to work well under pressure and meet deadlines
  • Excellent communication and interpersonal skills
  • Flexibility and adaptability in a fast-paced environment
Career Framework Role

This role is an entry-level position that provides basic skill sets to perform routine tasks within simple processes but lacks program/product specific knowledge. The employee works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

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