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Quality Assurance Team Lead

1 week ago

Mandaluyong City, National Capital Region, Philippines Neksjob Corporation Full time

At Neksjob Corporation, we're committed to delivering exceptional customer experiences. As our Assistant Quality Assurance Manager, you'll play a pivotal role in ensuring that our customer contact methods meet the highest quality standards.

Key Responsibilities:

  • Monitor and evaluate the quality of inbound and/or outbound telephone calls and other customer contact methods to ensure they meet quality standards
  • Document quality issues and performance measures for management review
  • Assist in the feedback and formal education process of individuals
  • Lead the development of new solutions, share best practices, and provide advice to your co-workers
  • C coordinate daily operations and enable the implementation of short to medium-term activities within the team
  • Manage a mixed team of specialists and support staff with full employee lifecycle responsibility

Requirements/Required Skills:

  • Must have experience in Retention and Sales LOB

Benefits:

As a valued member of our team, you'll enjoy a competitive salary, opportunities for growth and development, and a dynamic work environment that encourages collaboration and innovation.