Quality Assurance Specialist
5 days ago
Trip.com Group is a leading travel services provider in China, with over 30,000 employees worldwide.
About the RoleAs part of our global expansion strategy, we are seeking a highly skilled Quality Assurance Specialist to join our team in the Philippines.
Your primary responsibility will be to evaluate Service Advisor performance by monitoring communications with customers and system operations.
- Evaluate Service Advisor performance by monitoring communications with customers and system operations
- Provide constructive feedback to Service Advisors, Team Leaders and Managers regarding communications, processes and systems
We are looking for an individual with excellent written and verbal English communication skills and at least 3 years quality assurance experience in a customer service environment. Knowledge of MS Office tools and a positive attitude are also essential.
Key Responsibilities:- Lead or participate in service quality and workflow improvement initiatives
- Work as part of a high-performing team, supporting and helping colleagues and your Team Lead as required
- Advocate the Trip.com culture both internally and externally
We offer a competitive salary and benefits package to the right candidate. If you are a motivated and results-driven individual, please submit your application.
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