Logistics Coordinator

Operations Coordinator

We are seeking a skilled Operations Coordinator to join our team. In this role, you will be responsible for streamlining and optimizing the daily operations of our e-commerce and retail fulfilment business.

You will play a key role in inventory control, multi-platform stock management, logistics, order processing, retailer compliance, and process optimization.

This role requires strong attention to detail, problem-solving skills, and the ability to multitask in a fast-paced environment. You will be working across multiple platforms like Amazon, eBay, Shopify, and TikTok Shop, ensuring everything runs smoothly, stock is managed effectively, and customers receive their orders on time.

The successful candidate will have excellent analytical skills, with the ability to analyze data and optimize processes. They will also have strong communication skills, with the ability to liaise with 3PL partners, couriers, and suppliers to resolve delivery issues quickly.

We offer a competitive salary and benefits package, as well as opportunities for career advancement. If you are a motivated and organized individual who is looking for a new challenge, please apply for this exciting opportunity.

• Key Responsibilities
• Order Fulfilment & Logistics Coordination:
• Oversee and track all e-commerce orders from placement to delivery, ensuring on-time fulfilment.
• Liaise with 3PL partners, couriers, and suppliers to resolve delivery issues quickly.
• Implement and refine tracking systems to improve delivery times and order accuracy.
• Proactively identify and resolve any bottlenecks in order fulfilment.
• Manage stock levels across Amazon UK, Amazon USA, eBay, Shopify, and TikTok Shop in real-time.
• Prevent overselling or stockouts by ensuring 95%+ accuracy in stock updates.
• Organize stock transfers between warehouses and fulfilment centers for optimal efficiency.
• Conduct regular inventory audits to reduce discrepancies and minimize errors.
• Retail Order Management & Compliance:
• Oversee the end-to-end process of fulfilling retail orders – from order placement to final delivery.
• Manage production and delivery timelines to meet all retailer deadlines.
• Ensure compliance with retailer requirements for packaging, labelling, and documentation.
• Be the primary point of contact for retailers, keeping them updated on operational matters.
• Track and manage contracts, agreements, and compliance documentation for retail partners.
• Website Updates & Product Listings Management:
• Trigger website updates whenever stock changes, ensuring real-time accuracy.
• Work with the marketing & web team to update product descriptions, pricing, and stock availability.
• Coordinate promotions and discounts based on stock levels to maximize sales and avoid over-discounting.
• Ensure product pages reflect current stock levels and shipping times.
• Customer Service & Issue Resolution:
• Be the go-to person for escalated customer service issues, ensuring quick and efficient resolutions.
• Track common customer complaints and develop strategies to reduce negative feedback.
• Collaborate with marketing & product teams to incorporate customer feedback into business improvements.
• Maintain and improve response times & resolution rates to enhance customer satisfaction.
• System & Process Optimization:
• Identify inefficiencies and implement automation & process improvements to increase efficiency.
• Work with internal teams to streamline workflows and integrate new tools.
• Document Standard Operating Procedures (SOPs) to ensure consistency and accountability.
• Reporting & Performance Analysis:
• Provide weekly reports on operational performance, including order accuracy, fulfilment speed, stock levels, and customer issues.
• Track KPIs and use data to propose improvements and optimizations.
• Ensure compliance with internal policies and industry best practices in logistics and inventory.

Qualifications & Skills/Must-Have:

Requirements include:

• 2+ years of experience in e-commerce operations, logistics, or supply chain management.
• Strong knowledge of multi-channel stock & inventory management. Experience working with Amazon, eBay, Shopify, and TikTok Shop.
• Ability to analyze data, optimize processes, and implement improvements.
• Strong problem-solving and organizational skills.
• Understanding of customer service platforms (e.g., Zendesk).

Benefits

We offer a competitive salary and benefits package, including:

• A comprehensive health insurance plan.
• A retirement savings plan.
• Paid time off and holidays.
• Opportunities for career advancement and professional growth.

How to Apply

If you are interested in applying for this exciting opportunity, please submit your resume and cover letter through our online portal. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Keyword: Operationaloptimization