
Operations and Project Management Specialist
2 days ago
We are seeking an experienced Project Manager and Coordinator to join our organization. This key role will be responsible for managing client communications, maintaining constant communication with clients throughout the project lifecycle, and responding to social media comments and direct messages within one hour during business hours.
The ideal candidate will have strong experience with construction project management software, preferably Wunderbuild or similar platforms, proficiency with accounting software integration, particularly Xero, excellent written and verbal communication skills, and experience with CRM systems and lead qualification processes.
Responsibilities:- Manage client communications, including inquiries, project updates, and scheduling.
- Maintain constant communication with clients throughout the project lifecycle.
- Respond to social media comments and direct messages within one hour during business hours.
- Qualify leads in real-time and update CRM deals as they progress through the pipeline.
- Organize complete documentation for each job with easy accessibility.
- Schedule jobs in advance taking into account workloads, travel times, and material/supply requirements.
- Conduct regular job audits to ensure timesheets are updated, variations are recorded, and costs/allowances are properly tracked.
- Manage supplier coordination, including price book updates, ordering materials, and ensuring delivery schedules align with project timelines.
- Ensure all required documents and information are completed before each project stage milestone.
- Maximize utilization of Wunderbuild features.
- Coordinate trades, materials, and documentation to ensure everything is in place when needed.
- Maintain compliance records and ensure all job cards are complete and up-to-date.
- Create and enhance Standard Operating Procedures (SOPs).
- Develop process workflows for the entire client journey from onboarding through project management to quality control and aftercare.
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