Customer Service Liaison

1 month ago


Makati City, National Capital Region, Philippines SOURCETECH SOLUTIONS INC. Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at EastWest Healthcare. As a key member of our customer service team, you will be responsible for providing exceptional support to our members and ensuring their needs are met in a timely and efficient manner.

Key Responsibilities
  • Attend to general inquiries and facilitate out-patient availments through our 24/7 Hotline
  • Facilitate hospital admission and discharges of EastWest Healthcare members through the 24/7 Hotline
  • Secure medical documents as deemed necessary related to hotline transactions
  • Perform other duties and responsibilities as assigned by the immediate superior
Requirements
  • Graduate of any 4-year Bachelor of Science course
  • Medical course is a plus
  • Computer literate (knowledgeable in Microsoft Office)
  • With HMO/Hospital/Clinic work experience is a plus
  • With good communication skills
  • Willing to work on a rotational shift


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