IT Operations Expert

4 days ago

Pasay, National Capital Region, Philippines beBeeInnovation Full time ₱800,000 - ₱1,200,000
Job Description

The Technical Support Manager plays a crucial role in ensuring the smooth operation of our IT department.

Key Responsibilities:
  1. Oversee, assess, plan, schedule and monitor all major activities and projects of the IT department to ensure adequate support to production, test, development and incoming services/systems.
  2. Plan for the security and safe integration of hardware, software and network systems through development and implementation of appropriate systems, configuration and parameter settings, operational procedures, and standards.
  3. Provide technical expertise in planning, development and implementation of standards, processes, methods, procedures and change control mechanisms needed in the effective operation, optimum performance and security of business computer systems.
  4. Assess individual performance and provide regular coaching and mentoring.
  5. Establish an understanding of the supported IT services with associated tools & processes, knowledge warehouse and reporting infrastructure.
  6. Ensure the team understands and adheres to ITIL processes, policies and standards.
  7. Drive efficiencies and automation to reduce service costs where possible.
  8. Encourage innovation and the use of technology to meet and exceed business goals.
Required Skills and Qualifications:
  1. Ability to act rapidly and logically under pressure.
  2. Effective use of resources in resolving problems.
Benefits:

This role offers a challenging opportunity to work in a dynamic environment, driving innovation and excellence in IT operations.

Others:

As a key member of the IT team, you will have the opportunity to make a significant impact on the success of the organization.

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