Retention and Support Expert

1 week ago


Manila, National Capital Region, Philippines Emapta Full time

Emapta Philippines is a leader in digital transformation, helping businesses modernize operations through customizable mobile-first software platforms. With powerful tools that streamline workflows and enhance productivity, they enable clients to operate faster, smarter, and with greater flexibility in an ever-evolving digital world.

As a Retention and Support Specialist, you will be responsible for managing customer accounts, driving retention and renewals, handling escalations, and collaborating with cross-functional teams to ensure long-term customer success and satisfaction across global markets.

Required Skills and Qualifications:

  • 3+ years of experience in customer success, retention, or account management
  • Strong knowledge of renewals and revenue retention strategies
  • Excellent communication, problem-solving, and risk management skills


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